Industry News

Carleen Frost August 02, 2012 The Daily Telegraph A HEALTH warning has been issued for those who have consumed food from Sumo Salad in the Sydney CBD following the diagnosis of Hepatitis A in an employee. People who have eaten from the Kent St store between July 19-26 are being urged to seek out the Hepatitis A vaccine. Those who bought food from the outlet between July 11-18 are encouraged to visit their GP if they begin to develop any symptoms including poor appetite, abdominal discomfort, jaundice and dark urine. South Eastern Sydney Local Health District’s Professor Mark Ferson said the disease was a viral infection of the liver. “We urge anyone who may have been exposed to these food products to receive a Hepatitis A vaccination as quickly as possible to develop some protection from developing the infection,” he said. “People who have already received Hepatitis A vaccine or…

Jane Lee August 2, 2012 The Age Almost 200 Darrell Lea staff will lose their jobs today as the troubled chocolate maker shuts about half of its stores. The company’s administrators, PPB Advisory, announced today that 32 of the Australian company-owned shops will close today, which will leave their 198 casual, part-time and full-time staff out of work. The remaining 34 Darrell Lea stores, a number of which are franchises, will keep operating. The closures come three weeks after the family-owned confectioner announced it was going into voluntary administration, with PPB Advisory planning to sell the business as a going concern. The move placed as many as 700 jobs at risk, although the company said at the time its 69 company-owned and franchised stores in Australia, New Zealand and the United States would continue trading as normal for now. The administrators are expected to outline which stores will close and…

Michael Pascoe August 2, 2012 The Age The gap continues to widen between what consumers say and what they do as retail spending surged ahead in the June quarter. And the dollars going into tills have implications for the overall economy as well as the ability of retailers to whinge. While the headline seasonally adjusted June retail sales figure surprised on the upside with growth of 1 per cent as the federal government’s mini cash splash hit home, the bigger story is the trend measure recording growth of 0.5 per cent for the month and the two previous months being revised up to that same figure. The 1.5 per cent rise in the trend count for the June quarter indicates the consumption surge that lifted the March quarter GDP figures is continuing. What’s more, consumption and retail sales might be resuming the correlation that had broken down over the past…

Larissa Ham August 2, 2012 The Age The consumer watchdog will again set its sights on private-label brands, after allegations that supermarkets are misusing their powers to boost their own sales. The chairman of the Australian Competition and Consumer Commission (ACCC), Rod Sims, said the watchdog was carrying out ‘‘an early stage investigation’’ after complaints from small businesses that supermarkets were acting improperly. ‘‘Where you’ve got a supermarket that is selling both its own products and selling the products of competing businesses, that vertical relationship is a situation that always is a concern for misuse of market power, ’’ Mr Sims said at the National Small Business Summit in Melbourne yesterday. ‘‘The claims that have been put [forward] are in relation to things that vary from availability of shelf space … to people being required to provide ideas, and lo and behold those ideas being used by their competitors.’’ Sales…

Aug 01, 2012 CSNews The economic downturn, coupled with near-universal adoption of mobile web devices, has permanently changed the way consumers shop. Shopping trips begin online or at in-store kiosks, and price comparisons and coupon searches via a variety of mediums are increasingly commonplace. Post-recession consumers are looking for relationships they can trust with convenience store retailers. They are guarding their resources and have changed their shopping paradigm to a direction that is more selective and targeted. While it is generally the “brand” that has brought consumers back to the shopping environment, it is the “experience” at the convenience store that builds loyalty and will keep them coming back. Social media and mobile shopping initiatives may be enough to lure consumers into convenience stores, but digital in-store engagement must be at the heart of a convenience store’s strategic cross-channel execution. Focus on the Total User Experience PricewaterhouseCoopers studied post-recession shoppers…